Your privacy matters to us.

1. Introduction

BeClearDesign (“we,” “us,” or “our”) is a boutique design agency co-founded by Daniel Shi and Michael Gatasi, operating in Metro Vancouver (Vancouver, Burnaby, and Richmond), British Columbia, Canada. We are committed to protecting your privacy and handling your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

By accessing or using our website at becleardesign.com or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you complete our project intake form or otherwise communicate with us, we may collect:

• Your full name
• Email address
• Phone number (if provided)
• Business or organization name
• Project details, including descriptions, goals, timelines, and budget information
• Any other information you voluntarily include in your submission

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring URL and pages visited
• Date, time, and duration of your visit
• Device type and screen resolution

2.3 Booking Information

When you schedule a consultation or meeting through our website, we collect the date, time, and any details you provide in connection with the booking. This information is processed through our Google Calendar integration.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service delivery: To respond to your inquiries, prepare project proposals, and deliver our design and development services.
• Communication: To send you project updates, scheduling confirmations, and other service-related correspondence via email.
• Scheduling: To coordinate meetings and consultations through our calendar integration.
• Website improvement: To analyze how visitors use our site so we can improve its content, functionality, and user experience.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

We rely on a limited number of trusted third-party service providers to operate our business. These providers may process your personal information on our behalf:

4.1 Resend (Email Delivery)

We use Resend to deliver transactional emails, including intake form confirmations and project correspondence. When you submit your information through our forms, your name and email address are transmitted to Resend for the sole purpose of delivering email on our behalf. Resend’s privacy practices are governed by their own privacy policy.

4.2 Google Calendar (Scheduling)

We integrate with Google Calendar to manage appointment scheduling. When you book a consultation, your name, email address, and selected time slot are shared with Google to create and manage the calendar event. Google’s processing of this data is subject to the Google Privacy Policy.

4.3 Hosting & Infrastructure

Our website is hosted on third-party infrastructure providers that may automatically collect server logs containing your IP address and request data. These logs are used for security monitoring and performance optimization.

5. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit a website. We may use the following types of cookies:

• Strictly necessary cookies: Essential for the website to function properly, such as session management and security.
• Analytics cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent, and navigation patterns. This data is aggregated and anonymized where possible.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Please note that disabling cookies may affect certain features of our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Intake form data: Retained for the duration of the business relationship and for a reasonable period thereafter to address follow-up inquiries or potential future engagements.
• Project records: Retained for up to seven (7) years following project completion, as required for tax, accounting, and legal purposes.
• Analytics and log data: Typically retained for up to twenty-six (26) months before being aggregated or deleted.

When personal information is no longer required, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), secure hosting environments, and access controls limiting who within our organization can view your information.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to taking all reasonable steps to safeguard your data.

8. Your Rights Under PIPEDA and PIPA

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA), you have the following rights with respect to your personal information:

• Right of access: You may request access to the personal information we hold about you.
• Right to correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to withdrawal of consent: You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
• Right to complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request within thirty (30) days, as required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of our website or services following any changes to this Privacy Policy constitutes your acceptance of those changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: